Cost Management Software
Call Billing and Reporting
Software that produces reliable reports and all information related to your business communications past and present?

iPECS CCS Report business reporting module delivers historic and current information on a companies business communications, supporting better analysis and decision making. All businesses need to live by the laws of efficiency, speed and great customer service. Creating exceptional value with the highest effectiveness is the goal and it is through measuring performance that businesses can ensure they meet these critical benchmarks.
Overview
Service and performance monitoring
Business Intelligence Dashboard
Review staff performance
Contact Center management
Billing and Cost allocation

Key Business Benefits
Measure and Improve Staff Efficiency, Productivity & Customer Service
Increase Profitability by Tracking & Controlling Telecom Costs
Better Profitability through Accurate Customer/Project Billing
More Accountability due to Divisional Cost Allocation
Better KPI Management leading to Enhanced Contact Centre Service Levels
Increase Customer Loyalty & Satisfaction by Automating Serviced Office Operations & Billing Functions
Manage your Key Business Metrics better by utilising a configurable web based Business Intelligence Dashboard with real time indicators & alerts
Features
Powerful SQL Database
Reporting of Telephone & Call Centre data in one module
Simple to operate
Over 150 reports
Flexible and Customisable Crystal Reports – Report output to Print, CSV, PDF, Excel, E-Mail, Customisable Bill format Reports with optional Tax settings
Multi-User and Multi-Site Options
Powerful carrier tariff configurator and Costing
Unlimited Directory Hierarchy featuring Drag and Drop interface
Operator Directory Fast Search Console
Serviced Office & Hospitality specialised modules
Multi-User & Multi-Site options
Serial and IP logging

CALL REPORTING

CALL RECORDING SOFTWARE

CALL CENTRE SOFTWARE

COST MANAGEMENT SOFTWARE

Line Reduction Audit
