Call Reporting
icall suite (iCS) from Tollring is a fully integrated hosted or on-premise call management solution that is proven to identify business efficiencies that deliver a return on your telecoms investment. Make informed decisions on system, department and user call activity to deliver a more effective service to your organisation.
Manage, analyse and control communications with the comprehensive and easy to use call logging and call reporting software. The iCS report module integrates fully with your PBX telephony system to deliver granular call reporting, call logging, visual wallboards and intuitive dashboards.
Monitor inbound and outbound calls to make informed decisions on system, department and user call activity and deliver a more effective service to your customers.
Key Features
Easy Visualization of real time and historical call data
Customise and Display the information that matters to your business on dashboards
View and Control Costs Via the Call Cost Control Centre
Secure Call Recording
CALL REPORTING
CALL RECORDING SOFTWARE
CALL CENTRE SOFTWARE
COST MANAGEMENT SOFTWARE
Line Reduction Audit
