Cost Management Software 

Call Billing and Reporting 
Software that produces reliable reports and all information related to your business communications past and present? 
 
 
iPECS CCS Report business reporting module delivers historic and current information on a companies business communications, supporting better analysis and decision making. All businesses need to live by the laws of efficiency, speed and great customer service. Creating exceptional value with the highest effectiveness is the goal and it is through measuring performance that businesses can ensure they meet these critical benchmarks. 
Overview 
Service and performance monitoring 
Business Intelligence Dashboard 
Review staff performance 
Contact Center management 
Billing and Cost allocation 
 
Key Business Benefits 
 
Measure and Improve Staff Efficiency, Productivity & Customer Service 
Increase Profitability by Tracking & Controlling Telecom Costs 
Better Profitability through Accurate Customer/Project Billing 
More Accountability due to Divisional Cost Allocation 
Better KPI Management leading to Enhanced Contact Centre Service Levels 
Increase Customer Loyalty & Satisfaction by Automating Serviced Office Operations & Billing Functions 
Manage your Key Business Metrics better by utilising a configurable web based Business Intelligence Dashboard with real time indicators & alerts 

Features 

Powerful SQL Database 
Reporting of Telephone & Call Centre data in one module 
Simple to operate 
Over 150 reports 
Flexible and Customisable Crystal Reports – Report output to Print, CSV, PDF, Excel, E-Mail, Customisable Bill format Reports with optional Tax settings 
Multi-User and Multi-Site Option
Powerful carrier tariff configurator and Costing 
Unlimited Directory Hierarchy featuring Drag and Drop interface 
Operator Directory Fast Search Console 
Serviced Office & Hospitality specialised modules 
Multi-User & Multi-Site options 
Serial and IP logging 

CALL REPORTING 

CALL RECORDING SOFTWARE  

CALL CENTRE SOFTWARE 

COST MANAGEMENT SOFTWARE 

Line Reduction Audit 

SIP TRUNKING 

  LETS TALK BUSINESS, GET IN CONTACT TODAY FOR ENQUIRIES   

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