Call Centre Software 

Speak to more customers and prospects – operate more efficiently to contact them – ensure you meet industry and government guidelines. 
iPECS CCS Desk links your most important tools – the PC, inbound and outbound telephony control and internet media. Your contact centers can create advanced business efficiencies with simple and easy to handle and manage mutli-channel contacts and with inbuilt CRM integration. 

Key Features 

Link your most important business tools 
Manage your telephone calls easier 
Screen Pop on incoming cal 
Drag and Drop Telephony controls from your desktop 

Key Benefits 

Link two important business tools – the PC and the telephone 
Click to dial 
Screen pop of customer details 
Drag and drop call control 
Service efficiency 
Improve staff capability for better service 
Performance monitoring 
Low cost 
Add telephony integration to your Customer Contact, Help Desk or CRM Business Systems 
Log History of calls made, received and even missed to your CRM 
Workflow adherence, “presence management” and communication 
 

Features 

System Features 
Campaign Administration Interface 
All Campaigns and Agents available activity in Real Time Screen 
Campaign Schedule for Auto Able/Disable 
Preview/progressive/Pre-Emptive Dial Modes 
‘Do Not Call’ Compliance Measures 
Database/CRM Integration 
Optional Voice Recording 
Integrated Reporting – over 150 Reports 
Configurable Completion & Wrap Up Codes 
Re-Call Scheduler 
Configurable Agent break-out codes 
Agent features 
Agent Log-In/Out On-screen 
On-Screen Wallboard 
Run from toolbar or full screen 
Integration with customer database or CRM 
Customer Screen Pop Details 
Campaign Name Shown on Agent Screen 
Agent Call Wrap Up Codes 
Agent Break Codes 
Auto Agent Absent Redirect 
Log Agents into new Campaigns – reassign while live 

CALL REPORTING 

CALL RECORDING SOFTWARE  

CALL CENTRE SOFTWARE 

COST MANAGEMENT SOFTWARE 

Line Reduction Audit 

SIP TRUNKING 

  LETS TALK BUSINESS, GET IN CONTACT TODAY FOR ENQUIRIES   

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