FEATURES & SERVICES 

Phonelink can offer a number of features and solutions to help you reduce the cost of your telephone bill and your telephone system. 

Call Reporting 

icall suite (iCS) from Tollring is a fully integrated hosted or on-premise call management solution that is proven to identify business efficiencies that deliver a return on your telecoms investment.  

Call Centre Software 

Speak to more customers and prospects – operate more efficiently to contact them – ensure you meet industry and government guidelines.  
 

Call Recording Software and Hardware 

Ensure you have the right facts – review the actual conversation! 
 
CyTrack® CyRecord is a low cost and simple to use add-on module for CyDesk that provides desktop voice recording with optional integration to desktop applications such as Outlook® and popular CRM and database Solutions 

Cost Management Software 

What gets measured, gets managed – the old adages still ring true. CyTrack® CyReport is a powerful Business Reporting system for Telephony Systems. 
 
 
 
 

SIP TRUNKING 

SIP Trunking is in layman’s language, using your internet or broadband connection to make cheaper telephone calls, especially if you dial international calls a lot. 
 
 
 

LINE REDUCTION AUDIT 

In the boom time, many companies, when they needed an extra fax or credit card machine, just ordered an extra line and today, this has added to their overall line rental spend. We can come into your company and do an overall line audit and find you cost savings by either ceasing redundant lines or consolidating lines together to be more cost efficient. 

CALL REPORTING 

CALL RECORDING SOFTWARE  

CALL CENTRE SOFTWARE 

COST MANAGEMENT SOFTWARE 

Line Reduction Audit 

SIP TRUNKING 

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