Call Recording Software and Hardware

Ensure you have the right facts – review the actual conversation!

CyTrack® CyRecord is a low cost and simple to use add-on module for CyDesk that provides desktop voice recording with optional integration to desktop applications such as Outlook® and popular CRM and database Solutions.

Benefits

Service Demands

For many businesses recording telephone calls is a necessity – whether the recording forms part of a business contract, or is required as a fail safe or is required for documentation – voice recording is a serious business technology today.

Improve Staff Capability for better Service

Staff can benefit greatly from being able to record calls on-demand – from a complex telephone call, a customer complaint or simple note taking.

Performance Monitoring

In today’s modern business environment, providing quality service is a key objective. CyRecord provides a low cost method to monitor staff performance on the telephone and use the information for quality management and training.

Low Cost

CyRecord is one of the lowest cost and simplest to install and manage ways of recording telephone calls.

Functionality

On Demand

CyRecord allows you to record conversations on the telephone at the click of an icon in CyDesk and then have the recorded conversation stored under the Outlook® or CRM contact record. Replay messages by clicking on the CyRecord Message and played back via your PC Multi-Media Speakers. Messages can be easily emailed and forwarded.

Record All

CyRecord optionally allows the administrator to set CyRecord settings for assigned users to record every voice conversation and store the files to a central location for review and/or archive as applicable – the recording can also be available to be stored under the Outlook® or CRM contact record as standard. Replay messages by clicking on the CyRecord Message and played back via your PC Multi-Media Speakers. Messages can be easily emailed and forwarded. Optionally the Record playback tab on CyDesk can be screened from the agent so that recording playbacks are only available by the administrator.

Random Record

CyRecord optionally allows the administrator to set CyRecord settings for assigned users to randomly record voice conversations and store the files to a central location for review and/or archive as applicable. As with record all calls, the Record playback tab on CyDesk can be screened from the agent so that recording playbacks are only available by the administrator.

Features

  • Record All or Random Calls
  • Files stored as .wav or MP3
  • Compressed storage approx. 120k per minute via MP3

(following features available when integrated with CyDesk only)

  • Record on Demand
  • All Recording controls from your PC desktop
  • Link recording file to date, time, agent name, call completion codes and customer name
  • Auto-link to CRM or Outlook customer record when integrated with CyDesk
  • Allow/Disallow user playback and email of recordings On-Demand Voice Recording
  • Works over Terminal Services/Thin Client (with PC as workstation)