Peripherals

Door Entry Systems A range of Door Entry Systems are available to connect to your telephone system so that multiple telephone sets on your telephone system can answer the door and open the door to callers. All units are made of vandal proof aluminium and are all weather protected. Keypad version is used for allowing staff to enter a code to open the door. Voice over IP versions are available for pure IP telephone switches. Integrated camera is an option for visual display. Click here to see more.
GSM Mobile Routers Making a call from your office telephone to a mobile telephone is THE most expensive part of your telephone bill. A range of analogue and ISDN GSM routers can be connected to your telephone system for mobile to mobile calling thus cutting down on the cost of a mobile call. We can program your system with Least Cost Routing (LCR) so that the system knows what number you are dialling and routes it out on the appropriate line Click here to see more.
Headsets Headsets are becoming more and more a part of our everyday environment – we see them used in travel agents, city banks and the media, and even by busy executives whilst driving – but why do so many people choose to use a headset? There are two vital reasons – improved health and productivity. Reduced Muscle Tension Recent research has highlighted the fact that anyone spending more than 2 hours a day on the telephone could benefit from using a telephone headset. Muscle tension leading to neck pain can be reduced by 31% and back pain by 16%* when moving over to a hands free option. Combine this with a proven reduction in headaches and you may find that the overall likelihood of long-term absenteeism due to these complaints is radically reduced. Smarter Working Productivity can be increased by as much as 43%†, because using a headset means that you have both hands free to carry out other tasks, such as typing or looking for files, during your telephone conversation. Plantronics are the world’s leading manufacturer of lightweight telephone headsets, and have been designing and producing headset solutions for the past 4 decades. We pride ourselves on the superb design, sound quality, comfort and durability of our products – which is why more and more people around the world are turning to Plantronics as their preferred headset manufacturer. We supply a range of corded and cordless Headsets to suit all types of telephone systems. Click here to see more.
External Music/Message on Hold Unit When you have a customer on hold, you have a captive audience. Let them know more about you company and products and services by connecting a professional MP3 Unit which will continually play your music/message until the call is taken off hold. All our music is royalty free. Click here to see more.
SIP Trunking By connecting a SIP gateway to the system, you can avail of cheaper calls up to 90% cheaper than Eircom’s rates! No need to change your system to avail of this latest technology. (insert pic in “compact voip isdn gateway.doc” to right of this text) Click here to see more.
Voice Over IP (VoIP) Connect several telephone systems together by the use of broadband. This feature is very useful when a company has several remote locations and need to call each other on a regular basis. All calls between sites are free. External calls can be transferred form one site to another. Also, a user in the Dublin office can “break out” through the Cork office making an outgoing external call, thus incurring a local call charge rather than a national call. This feature is also very useful for the home/office worker who could have the full features of the office system from home.
Voice Mail and Auto Attendant Connect an external Voice Mail / Auto Attendant system to your telephone system so that each telephone set has its own voice mail box, which can also be accessed remotely. Callers that get through to a voice mail box has options to call the operator or the mobile number of the owner of the voice mail box before leaving a message. Using an Auto Attendant will free up your receptionist for more streamlining of your calls. A typical announcement could be as follows; “Thank you for calling XYZ Company. If you know the extension number you require, please dial it now. For sales, please dial 1. For accounts, please dial 2. For Distribution, please dial 3. For reception, please dial 0.”
Call Recording The use of call recording in both companies and call centers has become essential to enhance the quality of telephone attention and customer service. We have a range of units that will connect to all types of lines and record down to extension level in simple wav files so that they can be easily emailed or stored for future use. Click here to see more.
Conferencing A range of conferencing sets for boardrooms from 2 to 30 people (use existing pic of polycom unit to right of this text) Click here to see more.